Message classification
Recognise subjects, priorities, customers and case types without manually sorting the inbox.
Less manual inbox sorting
Email and customer service automation
The system retrieves messages, recognises their subject and intent, analyses attachments and drafts a response or routes the case to the right person.
Solution scope
What the system can handle
We fit the scope to one measurable process. First, we examine the data, exceptions and the criteria for a correct result.
Drafts for approval
Prepare replies using company knowledge, case history and agreed rules.
Routing and registration
Assign a case, create a ticket or save the relevant data in a CRM or helpdesk.
Example applications
Processes you can start with
- sorting a shared department inbox
- drafting answers to recurring questions
- processing invoices and attachments
- registering enquiries in a CRM or helpdesk
Delivery process
Start with a working scope
We do not build a large platform blindly. We start with a process, a sample of real data and clear acceptance criteria.
01
Analysis
Goal, data, systems, volume and exceptions.
02
Design
Scope, validation rules and an exact estimate.
03
Implementation
Build, integrations and tests using real cases.
04
Acceptance
Launch, documentation and solution handover.
Additional work and consultations: €40 net/hour
This applies only to work outside the agreed deliverable and individual interventions ordered after acceptance. The scope and expected time are confirmed before work begins.
FAQ
Common questions
Do responses have to be sent automatically?
No. The system can prepare drafts for approval. Automatic sending can be enabled only for safe and verifiable categories.
Can the system use our company knowledge base?
Yes. Responses can be based on procedures, offers, documentation and previously approved materials.
Which inboxes can be connected?
Microsoft 365, Gmail and inboxes offering standard mail protocols or an API can be connected.
Initial estimate within 24 hours
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